Returns Policy

At KMKsmart.ca, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy.

1. Eligibility for Returns
You can return an item within 30 days of receiving your order if:

• The item is unused and in its original packaging.
  
• The product has not been damaged or altered in any way.
  
• The return request is made within the specified return period.
  

2. Non-Returnable Items
Some products are not eligible for returns, including:

• Personal care items (such as skincare, beauty, and hygiene products).
  
• Items marked as final sale or non-refundable.
  
• Digital products or downloadable content.
  
• Customized or personalized items.
  

3. Return Process
To initiate a return, follow these steps:

1. Contact Us – Email us at info@kmksmart.ca with your order number and reason for the return.
   
2. Receive Approval – Our customer support team will review your request and provide return instructions.
   
3. Ship the Item – Pack the product securely and send it to the return address provided in our response.
   
4. Inspection & Refund – Once we receive your item, we will inspect it and process your refund within 7-10 business days.
   

4. Refund Policy

• Refunds will be processed to your original payment method.
  
• Shipping fees are non-refundable, except in cases of damaged or incorrect items.
  
• If a return does not meet our policy requirements, a refund may be denied.
  

5. Exchanges

• We offer exchanges only for defective or damaged items.
  
• If you received a damaged product, please contact us within 48 hours of delivery.
  

6. Late or Missing Refunds
If you haven’t received your refund yet, please:

• Check your bank account.
  
• Contact your credit card provider, as it may take some time before the refund is posted.
  
• If you still have issues, email us at info@kmksmart.ca.
  

7. Contact Us
For any questions regarding returns, refunds, or exchanges, feel free to reach out to us:

📧 Email: info@kmksmart.ca
📞 Phone: (647) 703-5933 | (416) 690-2525